学生投诉政策

An academic community strives for excellence by encouraging an atmosphere of collaboration, collegiality, and integrity. St. 365比分网电竞 is committed to treating all members of the campus community fairly and respectfully in an environment that encourages resolution of most concerns through discussion that leads to mutual understanding. Policies applying to students are published annually in the St. 365比分网电竞 学生行为准则 and in the Undergraduate and Graduate Bulletins.

这个决议过程 不宜使用 for concerns/complaints that fall under the following categories. See hyperlinks in each bullet point for information about how to get hep with concerns in each category.

The Student Complaint policy is designed to help students address issues at the lowest level in the most direct and least taxing way possible. Following the steps outlined below is the best way to resolve, for example, a situation in which a student believes an assignment has been unfairly graded in a class still in session, has concerns about the academic quality or content of a course, or believes a staff member working in one of the schools or other departments at the university has not been responsive to repeated requests for assistance. These situations and others like them can usually be resolved through direct discussion.

The Process for Complaints Involving Administrators, Staff, and/or Third-Party Contracts

Students, both on-campus and on-line, who have complaints/concerns regarding administrators, staff and/or third-party contractors may submit the 学生投诉表格.  This form will go to Human Resources and will then be directed to the appropriate parties for review. The complainant will receive information regarding the relevant next steps in the process. 

The Process for Complaints Involving Faculty

This process is for complaints/concerns regarding faculty. Before beginning this process, please note that all parties are advised to maintain accurate records related to the steps taken from the time a student reports a concern to the final conclusion. Records may include: written summaries, 备忘录和信件, meeting notes, 电子邮件通信, and other relevant paperwork that help document both the complaint or concern and the resolution measures taken. 查看所有列表 department chairs, associate deans, and deans.

Process Steps for Complaints Involving Faculty

Step 1: Initiate a meeting with the faculty member involved to discuss your concerns, articulate how you believe the issue might be resolved, and then work toward a resolution: For example, if you are concerned about an assignment grade in a class you are currently taking, meet first with the professor teaching the class. If your concern is not resolved after this meeting, move to Step 2;

Step 2: Initiate a meeting with the faculty member’s department chair, area coordinator, 或者项目主管: If the concern is not resolved at this level, move to Step 3;

步骤3:提交 学生投诉表格.  The complaint form will be directed to the associate dean in the school where the class is taught.  The formal complaint form must be submitted within 10 class days of the meeting with the department chair or immediate supervisor. The associate dean will then contact the student to arrange a meeting to discuss the concern. The associate dean may also suggest a second meeting with the student and faculty and/or staff member to help mediate and resolve the concern.  If the student’s concern is not resolved after this process, move to Step 4;

Step 4: Request a meeting with the dean of the school where the faculty member teaches: A meeting must be requested within 10 days of the last meeting with the associate dean. Once the meeting with the dean has been requested, the dean assumes the function of resolving the concern/complaint. The student and faculty member will be provided information regarding next steps and may be asked to provide additional information/documentation. The associate dean will provide the dean with the completed formal complaint form and any relevant additional information. After reviewing the complaint with the parties involved, the dean will provide a response to the student and faculty member within 14 days. The dean’s resolution decision is final and cannot be appealed.

Note: Should the complaint/concern involve a department chair or associate dean, students should contact the Office of the Dean in the relevant school.

External Complaint Processes

All student complaints must first be addressed internally. Complaints regarding areas not addressed by this policy may be submitted to Human Resources using this form.

For complaints regarding on-line programs or instruction that have not been satisfactorily addressed through the established institutional channels set forth in the 学生投诉政策, 这个学生可以跟着 Texas Higher Education Coordinating Board complaint process after internal resources have been exhausted.

If the internal resources have been exhausted and the complaint is not satisfactorily resolved, the student may file a complaint with the Texas Higher Education Coordinating Board and/or the institution's accrediting agency. Contact information for these agencies is below:

Texas Higher Education Coordinating Board
Office of the General Counsel
P.O. Box 12788
奥斯汀78711-2788

Southern Association of Colleges and Schools
大学事务委员会
南巷1866号
Decatur, Georgia 30033-4097
404-679-4500

The Commission requests that they be contacted only if there is evidence that appears to support an institution's significant non-compliance with a requirement or standard.

For online students residing outside of the state of Texas only:

NC-SARA
绿色大道中心3005号
Suite 130
博尔德，科罗拉多州80301
720-680-1600